![]() ![]() ![]() “HomeAdvisor’s enrollment process requires pros, before joining the network, to review and affirmatively agree to an “Agreement to Key Terms,” which instructs the pro to review, and provides direct links to, the Terms and Conditions and Key Provisions page on the website. On May 25, 2022, HomeAdvisor provided the following response to the Business Owners/Contractor’s allegations: Consumers also contend having issues with contractors not showing up to the appointments, changing appointments last minute, and/or receiving minimal or no assistance from the business when incidents occur. Consumers allege being charged for more than the agreed-upon rate or being up-charged from their pre-paid rate. ![]() Additionally, business owners assert these issues are leading to high unpaid invoices that eventually get sent to collections and/or are settled with a discount. Business owners further claim they are being charged each time they press “Interested” in the opportunity, even if it includes incorrect information on which they can’t follow up with. Contractors/Business Owners also allege signing up with HomeAdvisor under the impression that they will only be charged for leads or “Opportunities” if their business actually gets the job. Business Owners/Contractors allege signing up with HomeAdvisor and setting a monthly expense budget at the end of the month business owners find out that HomeAdvisor's charges are exceeding the agreed upon expense budget.On April 12, 2022, BBB recognized multiple patterns of complaints regarding billing and customer service issues. ![]()
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